Terms of Service

1. Accepting these terms

Buying or using any product from HostingAlly(“we”, “us”) means you're on board with everything below. If something here doesn't work for you, the best move is to hold off on using our services.

2. How billing works

Hosting, VPS and domain orders are charged in USD through our billing platform ahead of each upcoming service period. Every hosting plan keeps the exact rate you signed up at when it's time to renew; for a domain with a reduced first-year rate, we'll show the renewal cost right alongside it before you check out. If an invoice goes unpaid past its due date, the service it covers may be paused.

3. Our refund window

Premium and business hosting plans carry a 30-day window to request your hosting fees back, while reseller hosting carries a 7-day window. Domain registrations, VPS and dedicated servers get set up with our upstream providers the moment you order, so once they're live, we're not able to refund them.

4. Keeping things above board

Our services are off-limits for:

• hosting or spreading malware, phishing pages, or unlawful material;
• blasting out unsolicited bulk email, in other words spam;
• attacking, probing, or knocking out other networks or systems;
• hogging resources in ways that slow things down for other customers.

Accounts that cross these lines may be paused or closed; we'll give a heads-up beforehand whenever that's realistic.

5. Staying online & getting help

We aim for 99.9% network uptime. If a given month comes in under that mark because of an issue on our end, you're welcome to ask for a pro-rated credit on your account. Our support desk is staffed around the clock and reachable through tickets.

6. Your content & backups

We run backups every day as a courtesy, but holding onto your own copies of your content is still on you. Past restoring the most recent backup we have available, we can't take responsibility for lost data.

7. Where our responsibility ends

Our services are handed over “as is”. As far as the law allows, the most we'd owe on any claim tops out at whatever you paid for that particular service over the previous three months.

8. Updates to this page

We might revise these terms down the road; any change of real substance will reach you by email or in your client area at least 14 days before it takes hold. Questions along the way? Reach us at info@hostingally.com.