Terms of Service

1. Accepting these terms

Ordering or making use of anything sold by HostingAlly (“we”, “us”) signifies acceptance of every provision recorded below, without exception. Where a particular provision does not suit your circumstances, the sensible course is to refrain from using the services rather than proceed regardless.

2. How billing works

Charges for hosting, VPS and domain orders are taken in USD through our billing platform in advance of each service period that follows. The rate you signed up at is the rate a hosting plan renews at, with no uplift applied later. Where a domain carries a reduced price for the first year, the renewal figure is displayed next to it before you reach checkout, so nothing is hidden until later. An invoice left unpaid beyond its due date may result in the service it covers being suspended.

3. Our refund window

Premium and business hosting plans carry a 30-day window for requesting your hosting fees back, while the window on reseller hosting stands at 7 days. Domain registrations, VPS instances and dedicated servers are provisioned with our upstream providers as soon as the order is placed, which is why no refund is possible on any of them once they have gone live.

4. Keeping things above board

Our services are off-limits for:

• storing or distributing malware, phishing pages, or otherwise unlawful material;
• pushing out unsolicited bulk email, which is to say spam;
• attacking, scanning, or taking down networks or systems belonging to others;
• consuming resources in a manner that degrades performance for other customers.

Any account that crosses those lines may be suspended or terminated, and advance notice will be given wherever providing it remains realistic.

5. Uptime, and where to get help

Our target for network uptime is 99.9%. Should a month fall below that figure because of a fault on our side of things, you are welcome to ask for a pro-rated credit against your account. The support desk is staffed at every hour of the day and night, and tickets are the route through to it.

6. Your content & backups

Daily backups are run as a courtesy, and keeping your own copies of your content remains your responsibility all the same. Our liability for lost data goes no further than restoring the most recent backup we happen to hold at that point in time.

7. Where our responsibility ends

Services are supplied “as is”. To the fullest extent the law permits, our total liability on any claim is capped at the amount you paid us for that particular service across the three months immediately before it arose.

8. Who your contract is actually with

HostingAlly is a trading name of Fairdeal Renovations Limited, a company registered in England and Wales under company number 15026869, with its registered office at The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA. Your contract is with Fairdeal Renovations Limited. You can verify the company on the public Companies House register at any time.

9. Governing law and jurisdiction

These terms, together with any dispute or claim arising out of them or their subject matter (non-contractual disputes and claims of any kind included), are governed by, and are to be interpreted in accordance with, the law of England and Wales. You and we both agree that the courts of England and Wales are to have exclusive jurisdiction over the settlement of any such dispute or claim.

If you are a consumer, none of the above removes the protection afforded to you by the mandatory consumer-protection law of the country in which you live, and nothing written into these terms restricts your right to bring proceedings before the courts of your own locality where the law of that country confers that right on you. Should the law of your country give you rights that these terms would otherwise cut back or reduce, those rights take precedence over anything stated here.

Customers anywhere in the world can buy from us. Checking that the purchase and use of these services is lawful where you are located is a responsibility that rests with you.

10. Your right to cancel

Consumers based in the UK or in the EU normally hold a statutory right of cancellation over a distance contract, exercisable within 14 days with no reason required. The money-back guarantee we operate goes further than that minimum: 30 days on hosting plans and 7 days on reseller plans. Offering more than the statutory minimum does not remove that right, and you may rely on whichever of them suits you better.

There is one exception we would rather spell out, since people are caught by it often enough: an order for a domain registration, renewal or transfer cannot be cancelled or refunded once it has gone through. Registration bills us at the registry immediately, and that charge is not recoverable. Our refund policy sets out the full detail.

11. Tax

Any sales tax, VAT or GST that applies to you sits outside the prices displayed. Where tax must be charged on your order, the amount is worked out and put in front of you at checkout, before payment is taken. If you are located outside both the UK and the EU, working out and settling any tax that your own country imposes on the purchase of a service from abroad falls to you rather than to us.

12. Updates to this page

These terms may be revised at some later date. Any change of real substance will be sent to you by email, or posted in your client area, no less than 14 days before it takes effect. Questions in the meantime? Write to us at info@hostingally.com.