Report a Problem
Seen spam, phishing or malware? Tell us
We take misuse of our network seriously. If you have come across spam, a phishing page, malware or other harmful content connected to a site in our care, tell us and we will look into it.
24/7
Abuse desk always on call
<24h
Typical time to hear back
Every
report gets a real review
Zero
patience for repeat offenders
What We Handle
The kinds of abuse we investigate
If your situation involves a domain, server or account we host, we want to hear about it — every report gets checked against our acceptable use policy.
Unwanted bulk email
Unsolicited or bulk mail, misuse of a mailing list, or messages you reckon originated from an account or a server on our platform.
Phishing and scams
Counterfeit login pages, spoofed bank sites, or lookalike brand pages put up to con visitors into surrendering passwords, card numbers or other personal details.
Malware and attack code
A site handing out viruses, trojans, ransomware or drive-by downloads, plus pages that run exploit kits and other malicious scripts.
Network misuse
Brute-force login attempts, port scans, denial-of-service traffic, botnet command-and-control, or any other unauthorized activity you notice.
Copyright and DMCA claims
Work published without the consent of whoever holds the rights. Attach proof of ownership to your claim and we can move on it quickly.
Illegal or dangerous content
Content in breach of the law or of our acceptable use policy: fraud, hateful material, or anything at all that puts people at risk.
How To Send a Report
Send your report where it will be read
The fastest way to reach us is the contact form, which goes straight to the people who investigate abuse cases. Prefer email instead? Write directly to our abuse desk at info@hostingally.com.
Be precise. Where did you see it, and what exactly did you see? Give us the individual link, describe the behavior that caught your eye, and attach whatever backs it up. That combination lets us confirm the facts and answer far sooner than a complaint written in general terms.
- Reach us via the contact form or the abuse inbox
- Give us the specific URL or IP
- Include evidence, not just a summary
- Keep it to one issue per report
What To Send Us
The details that let us act quickly
You do not need to cover every point here, but the more detail you provide, the sooner we can confirm the issue and respond.
- The exact URL, domain or IP address in question
- What kind of abuse you are reporting
- Full email headers, where spam or phishing is involved
- The date, the time and the timezone when you saw it
- Screenshots or excerpts from logs that support the claim
- Proof that you own it, where copyright is the issue
- A link straight to the offending content, rather than the homepage
- Your case number, should you have reported this before
- Some way of reaching you if more information is needed
- Whether the problem is ongoing right now or has already stopped
What We Promise
After you send a report
Every report arrives at an abuse desk that is monitored and staffed round the clock. Our target for a genuine report is a reply inside 24 hours. Live threats, active phishing or malware among them, go straight to the front of the line.
We establish that the content really is on our network, hold it up against our acceptable use policy, then answer in a way that matches: a warning, a suspension of the content, or the account shut down for good. Your report remains confidential from start to finish.
- A reply within 24 hours
- Reviewed by a trained team
- Your identity stays private
- A fitting response, urgent cases first
The Process
What happens after you report it
- 1
Collect your evidence
Write down the URL or IP and the kind of abuse, then collect whatever headers, logs or screenshots show what is happening. The more detail we get, the faster the review runs.
- 2
Get it to us
Pass your findings on through our contact form, or email the abuse desk yourself. Whatever you send arrives with the team that runs investigations, without a detour.
- 3
We look into it
We acknowledge your report, verify that the content genuinely sits on our hosting, and take suitable action against whatever breaks our rules.
What You Can Expect
How your report gets treated
Sending us a report should feel safe and worth your time. We are on your side, and here is what our team guarantees.
Kept confidential
Reports stay private with us. The site owner never learns who sent one, and neither does the party involved.
Checked by a real person
Someone trained reads the evidence, confirms the content really does sit on our hosting, and measures the report against our acceptable use policy before anything happens.
A response that fits
How serious it is decides the response: a warning to the customer, a suspension of the content, or the account closed outright. Worst cases get dealt with first.
Is someone in immediate danger?
Content and network misuse is what this form is for. Where a life is at risk, or a crime is unfolding right now, call your local emergency services or law enforcement first. Send the details our way afterwards, so we can act on our side too.
Questions
Answers about reporting abuse
What is the way to report a HostingAlly-hosted site?
Either use our contact form or email the abuse desk directly. Give us the exact URL or IP address, say what kind of abuse it is, and attach the evidence you hold. Email headers, screenshots and log entries all count. The more detail your report carries, the quicker we can verify it and respond.
How fast will you come back to me on an abuse report?
The abuse desk is watched at every hour of the day, and our target is a reply to each legitimate report within 24 hours. Urgent cases skip the queue. Live phishing or active malware gets looked at the moment it reaches the team.
Does the site owner find out who reported them?
No. Confidentiality holds on every report, and your identity is never passed to the customer or the party named in it. Technical specifics of a complaint may be shared where the investigation needs them, but your personal contact details are not handed over at any point.
What happens after I submit a report?
First we confirm the content really is on our network, then we measure it against our acceptable use policy and respond in proportion: a warning, a suspension of the content, or closure of the account. Anything putting visitors at genuine risk, phishing and malware in particular, goes to the front.
An email in my inbox says it came from your network, and it is junk. Now what?
Forward the message to our abuse desk, complete email headers and all. Those headers tell us whether it genuinely left our servers or was forged to appear that way, which is why we ask for them instead of a pasted copy of the body text.
How do I file a copyright or DMCA complaint?
Send a notice through our contact form. Name the copyrighted work, link straight to the infringing content, confirm that you either hold the rights or act for whoever does, and give us a way to reach you. With a complete notice in hand, a valid claim can be acted on immediately.
Can I report abuse anonymously?
You may, though an address helps us enormously. Without one we cannot ask follow-up questions, cannot tell you what action was taken, and cannot come back to you if further proof is needed. Any address you do give stays confidential, and it is used for that investigation and nothing else.
Spotted a problem? Tell us.
Share the details and our abuse desk will take a look. Every report gets reviewed, and who you are stays confidential.
Go to the Contact Form