Refund Policy

1. Our money-back guarantee

Every shared, business, WordPress and WooCommerce hosting plan comes with a 30-day money-back guarantee covering the hosting fee, while reseller hosting carries a 7-day guarantee. If things aren't working out within that window, get in touch and we'll refund the hosting fee — no hoops to jump through.

2. What we can't refund

Certain products get switched on right away with our upstream providers, which means they can't be refunded once they've been set up:

• Domain name registrations, renewals and transfers;
• VPS and dedicated server plans, once provisioned;
• A free domain bundled with a plan — since it's yours to keep, its registration cost may be subtracted from a hosting refund;
• SSL certificates and any other add-ons already issued.

3. Renewal terms

Our guarantee covers first-time hosting purchases only — it doesn't stretch to renewal charges. You're welcome to cancel whenever you like to stop future billing; just do so ahead of your renewal date so you avoid being charged for the next term.

4. Requesting a refund

Send an email to info@hostingally.comor raise a ticket from your client area, including your account details and the service you'd like refunded. Approved refunds are sent back to your original payment method.

5. Chargebacks & misuse

Reach out to us before filing a chargeback — we can almost always resolve things faster when you deal with us directly. We may turn down a refund where there's evidence the guarantee has been misused or our Terms of Service have been breached.

6. Contact

HostingAlly is a trading name of Bohzo Ltd, registered in England and Wales, Company No. 15031604. Got a question? Email info@hostingally.com.