Legal and Policies

The documents

Fairdeal Renovations Limited trades as HostingAlly. Company No. 15026869, registered in England and Wales, registered office The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA. Whatever is sold through this site, or used on it, falls under the documents set out below.

• Terms of Service

  The contract itself: what you buy, what we owe in return, the uptime target, refunds, and how either party exits.

• Website Terms of Use and Disclaimer

  Rules covering the website itself, not the hosting sold across it: what use is permitted, who owns what, how binding a price on screen actually is, and what weight published guidance carries.

• Privacy Policy

  Which personal data sits with us, the reason, the duration, who else handles it, and what rights come with that.

• Cookie Policy

  Cookies dropped by this site: the ones that are strictly necessary, the ones held back until you consent, and changing your mind later.

• GDPR and Your Data Rights

  Putting a right into practice: working out which one applies, filing it, proving who you are, the one-month deadline, and escalating as far as the ICO.

• Data Processing Addendum

  Where your own users leave personal data on this platform, Article 28 governs it: scope, security, sub-processors, transfers, audit and deletion.

• Data Security Statement

  Measures under Article 32: encryption, who has access, isolation, the physical location of data, retention, plus the 72-hour breach clock.

• Acceptable Use Policy

  Which workloads the platform allows: material we prohibit outright, the ceiling on a shared machine, the patching that stays your job, and how enforcement escalates.

• Anti-Spam Policy

  The consent standard, the reason acquired lists get turned away, hourly sending ceilings on shared plans, and what follows once a run begins.

• Copyright and Takedown Policy

  How a notice gets filed, what makes one actionable, the reply the customer is owed, counter-notices, and where repeat infringement ends.

• Service Level Agreement

  That 99.9% figure turned into actual minutes, the exclusions, a credit table, a 30-day claim window.

• Refund Policy

  Money-back windows product by product, what sits outside them, and the route a refund takes back to you.

• Complaints Procedure

  Three stages, every one with a published deadline, closing with a final written position, and then the independent routes open to you.

• Accessibility Statement

  The target standard, the parts that already reach it, defects we measured rather than buried, and how to tell us about a barrier.

• Modern Slavery Statement

  Given voluntarily, sitting below the statutory threshold: the company, the supply chain, a frank reading of risk, and raising a concern.

• Reporting Abuse

  Where a report of phishing, spam, malware or infringement against something we host should go, and what happens afterwards.

Getting in touch

If anything above reads unclearly, put it in writing to info@hostingally.com or use the contact page. Anything touching a live service travels fastest as a ticket raised inside the client area itself.